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Frequently asked questions

The questions we are asked most about our products, the migration process and how we work. If you cannot find what you need, write to us.

What is Next4biz CSM?

Next4biz CSM is omnichannel customer experience software that collects customer requests and complaints onto a single record. Every contact from WhatsApp, live chat, email, the contact centre and social media enters the same queue; the SLA clock runs step by step and the customer tracks the status from a self-service portal.

How many steps does it take to turn a process into an application on BPM?

Six: writing the goal, mapping the current flow, designing the process without code, testing on a prototype, moving to production in one click, and reporting step durations once it is running. Going live does not require a separate development project.

What data volumes does Turboard handle?

Turboard is a self-service business intelligence platform built to run queries in seconds across datasets of a billion rows. Users build dashboards without writing SQL.

Is our data safe during migration from our current system?

Yes. Migration happens in stages while the existing system keeps running. Data is moved to the new platform, ERP, contact centre, marketplace and finance systems connect over APIs, and the legacy screens are retired once verification is complete.

Which products is Atredia a distributor or partner for?

Atredia is the distributor of Next4biz CSM, CRM and BPM in Türkiye and a partner of the Turboard business intelligence platform and Sonitel contact centre solutions. Alongside licensing it provides process analysis, implementation, integration, user training and support.

How long does a Next4biz CSM or CRM implementation take?

Implementation typically takes 6-8 weeks. For CSM the duration depends on the number of channels and the integration scope, and for CRM on the number of data sources to connect. The period covers analysis, implementation, integration and go-live.

To what extent can Next4biz CSM resolve requests automatically?

When Guided Bot, the autonomous AI Agent and Auto-Resolver are set up together, the autonomy rate can reach up to 90%. The rate achieved depends on the category structure, bot coverage and integrations.

How does Next4biz CRM handle duplicate customer records?

Next4biz CRM deduplicates customer records coming from different sources and merges them into a single customer record. The deduplication rate achieved is over 90%.

What is Next4biz CRM?

Next4biz CRM is a marketing and sales management platform. It brings customer data deduplication and consolidation, scorecard management, dynamic segmentation, campaign management, digital behaviour analysis, and opportunity and sales management together on one platform.

Which channels can be connected to Next4biz CSM?

WhatsApp, live chat, email, contact centre, social media, marketplaces, a self-service portal and complaint sites can all be connected. Whichever channel a request comes from, it lands on the same record and is handled with the same workflow.

Which contact centre needs does Sonitel cover?

Sonitel offers IVR, ACD and self-service for inbound calls, and predictive, power, precise, preview and IVN dialer modes for outbound calls. Chat, WhatsApp, email, SMS and video channels, an IP PBX and quality management are part of the same solution. Sonitel AI provides call analysis, sentiment analysis and automatic scoring.

Where should we start with AI?

We recommend starting with a single measurable scenario. Together we choose which of call summaries, intent analysis or draft automatic replies will create value for you. A pilot is set up, the result is measured, and then it is rolled out.

Which areas does consulting cover?

Consulting covers six areas: digital transformation, technology modernisation, DevOps and technical project management, B2B/B2C sales and marketing, customer support, and process management. When needed, the solution we design is implemented on the products we represent.

Which training programmes do you offer?

Our programmes fall into three main groups. Management capability covers programmes such as communication, negotiation, crisis management and sales management. Technology capability includes project management and the AI for business programme. Team leadership and team cohesion includes programmes such as team coaching and the leadership school. Every programme is adapted to the problem to be solved and to the participants.

Question not on the list?

Pick a suitable time from the calendar or fill in the form, and the right person will get back to you.

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