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Consulting

We analyse where you are, identify the opportunity and build the solution with you. We work across six areas, and most projects draw on several at once.

AREAS

Six consulting areas

Digital transformation

We digitise the operation end to end and bridge legacy systems with intelligent automation.

AI AND AUTOMATION

Agentic workflows (fraud detection, recruitment, RPA, OCR)

Predictive analytics (churn, customer sentiment, competitor analysis)

Data collection and decision support engines

PROCESS MODERNISATION

Digitising workflows and moving to paperless

API-first integration strategies

To cut cost and increase agility.

Technology modernisation

Scalable architectures for sustainable growth, and re-architecture for resilience.

CLOUD MIGRATION

Microservices, DDD and monolith decomposition

Event-driven systems (CQRS, event sourcing)

PLATFORM ENGINEERING

A “platform as a product” approach

Java, Python and .NET modernisation

To turn a fragile estate into a resilient one.

DevOps and technical project management

Faster releases and better-controlled failure, with engineering discipline tied to business outcomes.

CI/CD AND GITOPS

Docker and Kubernetes orchestration

Performance automation (APM, load testing)

AGILE TRANSFORMATION

SDLC and PDLC optimisation

Capacity planning and resource allocation

Release frequency goes up while risk goes down.

B2B/B2C sales and marketing

Data-driven growth strategy: we turn anonymous traffic into valuable customer relationships.

CUSTOMER INTELLIGENCE

RFM segmentation and targeted campaigns

Lifetime value growth and churn prediction

LOYALTY

NPS measurement and improvement programmes

Tiered reward and subscription models

CONVERSION

Lead scoring and A/B tested funnels

Competitor analysis (price, perception, gaps)

The campaign design finds its counterpart in CRM.

Customer support

Where satisfaction meets revenue: every contact is a point of revenue protection.

KEY METRICS

Improving FCR, reducing churn

NPS-led process redesign

AI-ASSISTED SUPPORT

Sentiment-triggered escalation

Knowledge base and chatbot together

SEGMENT-SPECIFIC JOURNEYS

Priority routing for high-value customers

Post-support sales opportunities

When CSM goes live, this design settles into the software.

Process management

Efficiency at scale: we remove the bottleneck and make the process measurable.

REMOVING THE BOTTLENECK

Value stream mapping

RPA for repetitive work

OPERATIONAL SCALABILITY

Demand forecasting models

Cross-department SLA design

The process you design becomes an application on BPM.

FROM CONSULTING TO DELIVERY

We also deploy the solution we design

Consulting output does not stop at a slide deck. Process, campaign and support designs are built on the products we represent where appropriate, and deployment, integration, training and support stay with the same team.

Next4biz CSM

Next4biz CRM

Next4biz BPM

Turboard BI

Sonitel Call Center

Let us hear where you are today.

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