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Home / Next4biz CSM / Packages
OMNICHANNEL CUSTOMER EXPERIENCE PLATFORM
Meet every customer, whatever the channel, on one screen
Atredia EXP brings your live support, chat, social media, marketplace and bot channels together on the next4biz CSM platform. Your agent cares about what the customer is saying, not which channel they came through.
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See the packages
3 package tiers
runs on the next4biz CSM platform
PLATFORM FOUNDATIONS
The four cornerstones of customer experience
Every package covers four core areas of customer experience: live support, automation, marketplaces and reputation management.
01
Live Support
Your agents run the conversation end to end themselves.
✓
Customer Service : 5 users
✓
Live Chat : 5 users
02
Automation & Bot
You scale automation gradually, from a simple rule-based bot to a full AI agent.
✓
Guided Bot : 1 channel
✓
Self Service : included
✓
LLM Bot Package 2+
✓
AI Agent Package 3
03
Marketplace
You answer post-order questions and requests from a single panel.
✓
Trendyol integration
✓
Hepsiburada integration
04
Reputation & Complaints
You monitor the open channels and complaints shaping your brand perception from one place.
✓
Social Media : 5 profiles
✓
Complaint Management : included
PRICING
Packages that match what you need
Package 1 establishes the base layer of customer experience. Packages 2 and 3 inherit every feature of the package before them and add a single artificial-intelligence layer on top.
PACKAGE 1
$
990
/ month
Brings live support, social media and marketplace channels into one panel.
✓
Customer Service : 5 users
✓
Chat : 5 users
✓
Guided Bot : 1 channel
✓
Self Service : included
✓
Complaint Management : included
✓
Marketplace : Trendyol + Hepsiburada
✓
Social Media : 5 profiles
Choose This Package
PACKAGE 2
$
1.990
/ month
An AI-assisted bot handles heavy conversation traffic so your agents can focus on difficult cases.
✓
Customer Service : 5 users
✓
Chat : 5 users
✓
Guided Bot : 1 channel
✓
Self Service : included
✓
Complaint Management : included
✓
Marketplace : Trendyol + Hepsiburada
✓
Social Media : 5 profiles
ADDED IN THIS PACKAGE
AI-assisted bot
LLM Bot : 1 channel
Choose This Package
PACKAGE 3
$
2.990
/ month
Takes automation to its highest level with an autonomous AI Agent that resolves cases end to end on its own.
✓
Customer Service : 5 users
✓
Chat : 5 users
✓
Guided Bot : 1 channel
✓
Self Service : included
✓
Complaint Management : included
✓
Marketplace : Trendyol + Hepsiburada
✓
Social Media : 5 profiles
✓
AI-assisted bot : 1 channel
ADDED IN THIS PACKAGE
Autonomous AI Agent
AI Agent : module included
Choose This Package
Prices are listed in USD per month and exclude VAT. Items shown in grey are features inherited from the previous package. User and channel counts are taken from the next4biz CSM licensing unit.
PLATFORM
Built on the next4biz CSM core
Atredia EXP is built on next4biz CSM, a platform long established in enterprise customer service management. It inherits no-code workflows, per-step SLA tracking and the omnichannel foundation directly.
✓
No-code workflow and scenario design
✓
Per-step SLA tracking and escalation
✓
Channels united in one conversation history
CONTACT
Let us work out the right package for your team
We can adjust channel and user counts to suit you. Send us a demo request and we will come back within one working day.
Request a demo
Email
contact@atredia.com
Product
Atredia EXP
Platform
next4biz CSM