Next4biz CSM your software and implementation partner.

We are the distributor of Next4biz CSM, CRM and BPM in Türkiye and a partner of Turboard and Sonitel. One team runs every step, from licensing and go-live to training and support.

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WHAT WE ARE ASKED MOST

Can we replace the old system without downtime?

How do we bring every channel into one queue?

Where is our pipeline actually stalling?

How do we score quality without listening to every call?

Which AI project should we run first?

SOLUTIONS

The platforms we represent

CSM

Autonomous customer service: omnichannel communication, workflows and business rules, SLA and delay management, no-code architecture. Whichever channel a request arrives through, it collects on one screen.

Live chat, WhatsApp, email, contact centre and social media on one screen

A workflow, SLA, escalation and form for every category

Issue Intelligence, PRIME and AI agents

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OMNICHANNEL COMMUNICATION

Manage every customer conversation on one screen

WhatsApp

Templated two-way messaging, ticket creation and status updates.

Live chat

Instant support inside your site and app, including bot handover.

Email

Incoming emails become tickets and the history lands on the same record.

Contact centre

Inbound and outbound calls, recording, conversation analysis and quality scoring.

Social media

Comments and messages arrive in one queue and are routed to teams.

Marketplaces

Connects marketplace questions to your customer service process.

Self-service

Customers open their own tickets, track status and find answers in the knowledge base.

Review sites

Posts on review and complaint platforms enter the same queue.

HOW WE WORK

End-to-end consulting process

1

Product selection

We review your needs and existing systems, then tell you which product fits.

2

Implementation and integration

Installation, data migration, API and channel integrations, testing and go-live.

3

Support

Maintenance, version upgrades and problem resolution after go-live.

4

Training

End-user and management training, process and AI programmes.

SERVICES

Consulting and Training

Consulting →

Digital transformation

Technology modernisation

B2B/B2C sales and marketing

Customer support

Process management

AI adoption

Training →

Growth management

Customer relations

Quality assurance

AI capability

Product user training

Management and leadership training

Let us talk through what your organisation needs.

Pick a time that suits you from the calendar.

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